All players will be subject to an Administration fee when entering an event. This Administration fee covers:
The Merchant Fee charged through Stripe
A small charge for Administration costs
All Players will receive a reminder email 14 days before the start of the event. This email will highlight the Cancellation time players will have.
Players cannot cancel 7 days before the Event date (or as otherwise advised when receiving the Booking Confirmation). The Clubs will consider the circumstances involved.
Players that cancel their booking are responsible for emailing their Cancellation email to support@findagame.com.au to receive a refund on their Entry payment.
Players that cancel their booking anytime after 24 hours from their Booking time, will forfeit their Booking Fee.
Players that cancel their booking less than 7 days prior to the Event Date, will forfeit their Booking Fee and forfeit 20% of the Entry Payment as an Administration fee (unless the Club considers the circumstances for withdrawal are justified). For example, if the Entry Fee is $100 + $2.50 Booking Fee, the Players will only receive $80 as a refund.
Clubs
Clubs are responsible for discontinuing the Subscriptions.
Subscriptions are automatically deducted from the Payment details given to Find A Game.
Clubs that want to cancel their Subscription after payment has been made will have a $20 Administration Fee removed from their refund.
Clubs are required to forward the Player Cancellation email to support@findagame.com.au if they deem a Cancellation after the 7 day limit on Player cancellations as reasonable (in which the Player will receive a full refund of their Entry Payment).
Find A Game reserves the right to not supply Clubs with email information from Entrant Lists for all Tournaments.
Clubs can request an email to be sent to All Players of a particular Tournament through contacting support@findagame.com.au. This request includes previous Tournaments held by the Club.
All Tournament entries must be filled through Find A Game. Manual Entries can be requested. Find A Game retains the right to NOT allow Manual Entries of any Tournament listed on its website.
